Any incorrect delivery address will incur an additional $14.99 delivery charge.

* Note all transactions are in US currency. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 12:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 12:00 pm in the recipient's time zone may be delivered the next delivery day. Outside our local delivery area, there may not be delivery available on Sundays. Please make sure that your order information is accurate and complete in order to avoid delivery delays. This would include the apartment or suite # if needed, and most especially a current telephone number.

Most florist shops make deliveries during normal business hours (9 AM to 6 PM). However, since we do not know each florist's delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.

The florist may choose to leave the arrangement with a neighbor or manager and attach a note to the recipient's door stating who accepted the arrangement on their behalf; or if the area is secure, to leave the arrangement at the door. The florist may also leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery. Another option is calling the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery. Most florists employ professional delivery personnel who will find the best delivery choice for your special gift.

Due to the various time zones between the U.S. and other continents, same day delivery is not available. We can only guarantee delivery dates for orders received three business days in advance. You must call us to place an international delivery order; you cannot do so online.

Several of our gift items are shipped directly through Federal Express, Airborne, or UPS. At this time, we are unable to ship to PO boxes, hotels, or hospitals. Cut-off times for same-day shipment and available shipping options are clearly marked on the order form for each item. The date your order will be received will depend on the shipping date and the shipping method you select. Items shipped UPS Ground can take 3 to 7 business days, and delivery dates are not guaranteed. Items shipped Overnight or 2-Day are guaranteed to be delivered within that period. Please note that the guaranteed shipping options are based on business days, so an order shipped on a Friday by FedEx 2-Day would be delivered on the following Tuesday.

While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation requests complete. Our network ranges throughout the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done prior to delivery, and in all cases within 24 hours or placing your order. Any cancellation requests after this period cannot be guaranteed and are subject to a 20% charge.

As we are dealing with a fresh product, many variables may affect the condition of your arrangement. Depending on the type and variety of flower, you can expect cut stems to look beautiful for a minimum of 5 days.

Flowers:
Please report any issues within 7 days of receipt.  We will gladly send a new arrangement to your recipient and pick up the unsatisfactory arrangement. If you are still not satisfied with the product, we will be happy to pick up the item and refund your purchase price. Flowers must be returned in the same container in which they were received, if applicable. 

Plants:
Please report any issues within 7 days of receipt.  We will gladly send a new plant to your recipient and pick up the unsatisfactory product. If you still are not satisfied, we will be happy to pick up the item and refund your purchase price. Plants must be returned in the same container in which they were received.

Gift Baskets:
Please report any issues within 7 days of receipt.  We will pick up the product and issue a refund of your purchase price once it is received back in the shop. Gift baskets must be returned in the same state as received; with all products intact and in the same container or basket.

• Refunds are processed as quickly as possible, but may take up to 5-7 business days after the product is returned to the shop.
• Refunds will not apply if a replacement product was supplied and accepted.
• Rose Hill Flowers must be notified in the time frames indicated. Items will be picked up (and replacement product provided) based upon our delivery schedule. Clients are always welcome to bring the product into the flower shop for immediate return and replacement.
• Out of Town Product: If the product was sent via a third party to an out of town recipient, we will work with the partner florist and issue any refunds in accordance with that partner florist's refund policies.

Rose Hill Flowers is appreciative of your patronage. Please let us know how we can help you by calling us at (615) 833-8555 or e-mail us at [email protected].

All transactions are in US currency. All inclusive pricing includes a $9.95 transaction fee but does not include a 7% sales tax. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 2:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 2:00 pm in the recipient's time zone may be delivered the next delivery day. There are no delivery guarantees on Sundays and legal holidays without verbal confirmation. Please make sure that your order information is accurate and complete in order to avoid delivery delays.

Rose Hill Flowers, LL (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

Privacy Policy (SMS Program)

We value your privacy and are committed to protecting your personal information. Information you provide through our messaging program is used solely for communicating with you regarding your order and delivery status, including alerts before your delivery and in the event of any delivery issues. This may include sharing details with service providers, such as mobile carriers and platforms that help facilitate message delivery.

Message and Data Rates May Apply.

To participate, users must voluntarily provide their mobile number and give explicit consent to receive text messages from www.rosehillflowers.com.

We do not sell, rent, lease, trade, or otherwise share your mobile number or customer information with third parties for marketing or profit.

You may opt out of receiving text messages at any time by replying STOP to any message. For additional support, reply HELP or contact our customer care team.

Message Frequency: Message frequency will vary based on your order activity, but typically includes 1–2 messages per order.

If you have any questions or concerns, please contact our Customer Care team at (615) 833-8555 or [email protected].

For more information, please review our full privacy policy here: https://www.rosehillflowers.com/support/privacy-policy/

User Opt In: Participation in this SMS/MMS messaging program is completely voluntary. The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program.  By participating in the Program, you agree to receive transactional mobile messages (e.g., customer care, delivery notifications) at the phone number associated with your opt-in.  Message and data rates may apply.  

User Opt Out:  If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program.  You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out.  You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.